The Patient Experience movement has been growing throughout healthcare. Heritage Biologics prides itself on being the first pharmacy to develop a formalized Pharmacy Patient Experience program. Please learn more by clicking on the case study below.
Featured Case Study:
Pharmacy Patient Experience (RXPX). It All Started Here at HB.
Our Patient Experience is a refreshing alternative to other customer service models. At Heritage Biologics, you will feel the difference from your first interaction with our committed specialized team. Our experts are leading the charge to advance the healthcare experience for patients. We recognize the challenges and difficulties that life can throw your way when managing a rare disease or other health condition. Our HBcares program is anchored in our fundamental approach to patient-centered care. Having a rare disease patient on our leadership team has allowed us to combine best practices and new ideas to create a place we're confident you will enjoy calling your home pharmacy.